Shipping policy
Last updated: September 4, 2026
Paw&Story ships tracked orders to the countries available at checkout. Delivery estimates begin after an order has finished processing or production.
Processing and production
Most non-personalized products are prepared for shipment within 2–5 business days. Personalized leather portraits and other made-to-order products normally require 2–3 weeks of production before shipment. If a preview is included, shipment begins after approval.
Business days exclude weekends and public holidays. During peak periods or when a submitted photo needs clarification, processing can take longer; we will contact you if action is needed.
Estimated transit times
- United States, Canada, United Kingdom, and most of Europe: approximately 5–10 business days after dispatch.
- Australia, New Zealand, and most destinations in Asia: approximately 7–14 business days after dispatch.
These are estimates, not guaranteed delivery dates. Customs, weather, carrier disruption, remote-area service, and other events outside our control can cause delays.
Shipping charges and U.S. free shipping
United States orders with a merchandise subtotal of at least $69 USD automatically receive free shipping. The threshold is calculated after product and order discounts and before shipping charges.
Where available, Standard shipping is $10 USD and Expedited shipping is $20 USD. The final services, price, and destination eligibility shown at checkout control for each order. Expedited transit does not shorten the production time for a personalized item.
Tracking and multiple parcels
We send tracking information when it becomes available. Products fulfilled by different partners can arrive in separate parcels and may receive separate tracking numbers.
Addresses, customs, and delivery issues
Please check the shipping address before placing your order. Contact us within 24 hours if a correction is needed. We cannot guarantee an address change after processing or production begins.
International orders may be subject to import duties, taxes, brokerage, or local handling fees. Unless checkout explicitly states otherwise, these charges are the customer's responsibility.
If a parcel is damaged, materially delayed, or appears lost, email niujay396@gmail.com with your order number and tracking details. We will work with the carrier and apply our Refund Policy where appropriate.